March 20, 2008
5 Reasons Why "The Customer Is Always Right" Is Wrong
The "Chief Happiness Officer" gives his encouragement to the legions of 'Customer Service' workers who either (1) don't know what they're doing (2) don't care or (3) are being paid to say NO. I'm a customer and I do NOT endorse this message.
Considering how BAD most "Customer Service" is these days, this commentary seems so wrong-headed. Of course, there are some customers who ARE wrong, and it often just isn't possible, reasonable or good business to placate them, but insisting on getting a fair deal and having your basic rights respected is NOT being a "difficult customer". Right? So, the Customer is STILL always right, because you don't want the people who are always wrong as customers. End of rant.
righta customer.