March 16, 2008

Consumers to Providers: Do You Know Who I Am? Poll Finds That Customer Service and Recognition Trump Privacy, Pricing. "There's a whole generation of people coming up that will vote with their feet . . . They say, 'I expect Bank of America to know me this well. I'm on Facebook, and everyone knows me. They know I like cheese ravioli.' "

via AdAge, so there's your POV, but In an age of digital media, do we really have any privacy? Last September, Rupert Murdoch purchased MySpace from Intermix for a reported $580 million cash buyout. Currently, “Murdoch is getting: a gold mine of market research, a microscope into the content habits and brand choices of America’s capricious youth market — not to mention millions of potential new customers for News Corp.’s Fox subsidiaries.” Question: wtf, kidz? Shaddup alreddy. Damn.

posted by petebest 16 years ago
  • I'd kill for a little more privacy and anonymity.
  • I am not merely the sum of my purchase habits.
  • I'd kill for some cheese ravioli.
  • "Chordiant"? goddamn i hate names generated by committee.
  • And if BofA starts dispensing cheese ravioli from their ATMs, I am going postal.
  • Oh, hi, TUM, :).
  • Ohhh...so you guys don't want ravioli from your ATMs? *takes notes* P.S. EEQ--?
  • I think Cheese Quesadillas from my ATM would be better. They'd stack more easily and can be eaten with the fingers. And I, personally, want good customer service even though you don't know me from Adam (Sandler). In fact, the more a company knows about me, the less they may want me to be a customer (ifyuknowwhatImean).
  • was i neglecting you Lara? sorry!
  • Well, yes, but that wasn't my question. I thought maybe TUM did something wonderful in another thread and I missed it :)