It started out OK. I do get paid for it (I just bill by the hour) but it's starting to get strange. My department doesn't have an actual IT person, so I somehow ended up as webmaster, computer room tech, on-call for "Oh Shit!" moments by faculty and now I get a call to help with a video recording session. So this is a two-parter. First, I'm a grad student. I won't be here forever. I'm actually planning on finishing this summer. Aside from the obvious (IE, making sure someone knows the passwords for the server), how do I go about making sure that after I'm out of the picture someone else will be able to take care of this stuff? And secondly, as this sort of thing seems to be following me wherever I go, I might as well ask: If you find yourself doing tech support (accidental or otherwise), what do you keep in your bag of mission-critical tools (hardware, software, or otherwise)? People ask me "how do you know so much about computers?" I usually reply "They're a bit like cars - you don't learn a thing about them if they work."
Curious George: Accidental Tech Support You know how it is. Someone finds out you know what "RAM" is and the next thing you know you're 24/7 tech support for your whole department. How do you handle it?