I don't want to post too many details, but suffice it to say I got totally hosed on overages I didn't deserve, and certain rates that the powers that be just decided to up and double over the new year for no apparent reason and not tell anyone. So should I be a bitch? Cry? Threaten? Be level-headed and methodical? What's the best approach when dealing with those customer service folks?
Curious George: Slave to the cell phone. I just got raped by our cell phone overlords. Any monkeys ever have any luck contesting bills and would care to share tips, tricks or stories?